Mac's Modeling, LLC.

P.O. Box 14572, Scottsdale, AZ. 85267. 
Tel: 480-258-1050,   Fax: 602-788-0869

Ordering procedures (Updated 9/24/08)

I have changed the ordering process, so please read all of the following. This page to answer most questions. If you do not find the answer here, please email me at iamf1@macsmodeling.com

Ordering:

It is very important that all ORDERS for "in-stock" items should be placed by email to orders@macsmodeling.com if they are not placed there you may miss out on what you want, especially if it is a limited production item.
If an item is listed as "Available", please place your order at the appropriate email address:
For Model Factory Hiro MFH@macsmodeling.com
For Top Studio: Tops@macsmodeling.com
For Crazy Modeler: CrazyM@macsmodeling.com
For Finisher's: Finishers@macsmodeling.com
For Tameo: Tameo@macsmodeling.com
Dates of emails are the order of preference. Inquiries and questions should be sent to info@macsmodeling.com

Payment: IMPORTANT PLEASE READ!

Credit Cards: I can accept most credit cards now. I actually prefer payment via Credit Card. However, the Billing and shipping address MUST be the same for International orders.  I will require the Security Code on the back of the card. If for any reason the billing address or security code cannot be verified you will NOT be able to use your credit card. For NEW customers I will also be requiring an "Authorization to Charge" form filled out. It must be signed and either scanned and emailed to me, or faxed.

Paypal:  Payments can be made using credit cards through Paypal, and Paypal accounts.  As there is no "Shopping Cart" yet.  If using Paypal I can send an invoice to you, to pay from.  Or make payments through Paypal to Paypal@macsmodeling.com  For International buyer wanting to use Paypal, you will be required to pay for insurance, which will mean a more expensive shipping method, also the actual cost will be declared on any customs forms, so please check with your local "Customs and excise" office about any import duties.

The above changes to Payments are for your security as well as mine. I have introduced them, because of recent events and CROOKS out there. These new requirements should eliminate any problems of fraud or identity theft.

Return Policy:

I accept returns under the following conditions; You must inspect the items on receipt and email me at returns@macsmodeling.com within 48 hours of receipt, informing me of the reason you wish to return the item.  (If it is for damage in shipping and you did not take the option of insurance I will not accept a return.) I will at that time arrange for replacement or refund.  Return shipping will not be covered.

Pre-Orders:

I accept pre-orders on any items that are to be in stock in the future. No payment is required on items I have already ordered and paid for. Just send an email to the appropriate email address shown for the model (See below) You will be allocated one, or however many you order, of the ordered items on "first come first served" basis the time of your email will be your priority in line. I will always confirm your order. There is a new system for pre-orders I have implemented as you will see from the 1:20 Store. There will be email addresses for particular models. If no email address is listed for the model just use orders@macsmodeling.com Thanks!

Items that are listed as coming soon or with expected release dates: You can pre-order with a $10.00 deposit, which will be discounted from the final price including shipping. If these items do not have a price on my website, you will have the chance to rescind your pre-order and have your $10.00 returned if you do not like the final price.

You will not be required to pay the balance until the models are ready to ship, (Except in very special circumstances) when you will receive an email from me and an invoice showing total amount owed. You will be able to pay the invoice via Credit Cards, Paypal, Money order, cash or Personal check. Note: If paying with a personal check please be aware there is a wait period for the check to clear unless we have done previous business.

"Drop Shipped" Orders:

Like ordering MG models; These models are large and quite expensive to ship. Therefore I have arranged with Italy that any orders for MG Models will be shipped directly to you from Italy, rather than ship to me and then to you, which would make shipping charges outrageous! Order these as a Normal Order via email to orders@macsmodeling.com.  I will then check availability and current exchange rate, plus shipping options to you. I will send an email to you with Total price and shipping options (in US Dollars), with delivery time. If everything is acceptable. You pay me 100% I then arrange to have the model shipped directly to you.  If you have any questions please email me at info@macsmodeling.com

Normal Orders:

You decide what you want and send an email to orders@macsmodeling.com requesting the items you want, and include your mailing/shipping address. I will respond with a total price giving you shipping options. You choose the shipping option you prefer and I send you an invoice, which you can pay via Credit Cards, Paypal, Money order, cash or Personal check Note: If paying with a personal check please be aware there is a wait period for the check to clear unless we have done previous business.